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Evaluation Forms
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Tour Leader Evaluation Form
Tour Leader Evaluation Form
Escorted Tours Evaluation Form
Student Evaluation
Vacation Evaluation
Tour Leader Evaluation Form
Name of Group:
Your Name:
Destination:
Departure Date:
Travel Planner:
Why did you book this tour through Ellison Travel & Tours?
Used Ellison Travel & Tours before
Colleague or Friend
Advertisement
Other
If yes to advertisement please specify name of publication If yes to other please specify where.
Were your travel arrangements handled promptly and efficiently?
Yes
No
Comments:
Was your in-house Ellison Travel & Tours planner knowledgeable and helpful in making your tour a success?
Excellent
Good
Fair
Poor
If a tour manager accompanied your group, based on the information provided to you in the document "What is the role of your Tour Manager," did the tour manager meet your expectations?
Yes
No
Communication:
Excellent
Good
Fair
Poor
Preparation:
Excellent
Good
Fair
Poor
Interaction with yourself & other passengers:
Excellent
Good
Fair
Poor
Comments:
Name of Coach Company:
Were the arrangements satisfactory?
Yes
no
Was the coach in good condition?
Yes
No
Was your driver friendly & courteous?
Yes
No
Name of Airline(s):
Did the aircraft depart on time?
Yes
No
Did the aircraft arrive on time?
Yes
No
How was the inflight service?
Excellent
Good
Fair
Poor
Comments:
Name of the hotel:
How was the accommodation?
Excellent
Good
Fair
Poor
How was the service?
Excellent
Good
Fair
Poor
How was the food?
Excellent
Good
Fair
Poor
Comments:
Attractions, Educational aspects such as music, venues, language experience (overall impression)
Enter attractions or educational aspect individually below
1.
1.
Excellent
Good
Fair
Poor
2.
2.
Excellent
Good
Fair
Poor
3.
3.
Excellent
Good
Fair
Poor
4.
4.
Excellent
Good
Fair
Poor
5.
5.
Excellent
Good
Fair
Poor
6.
6.
Excellent
Good
Fair
Poor
7.
7.
Excellent
Good
Fair
Poor
8.
8.
Excellent
Good
Fair
Poor
9.
9.
Excellent
Good
Fair
Poor
10.
10.
Excellent
Good
Fair
Poor
If your tour included a "guided" city tour, was your guide well informed and friendly?
Comments:
(FOR MUSIC AND DANCE GROUPS ONLY) Performance and Festivals:
1.
1.
Excellent
Good
Fair
Poor
2.
2
Excellent
Good
Fair
Poor
3.
3.
Excellent
Good
Fair
Poor
4.
4.
Excellent
Good
Fair
Poor
5.
5.
Excellent
Good
Fair
Poor
Comments:
Restaurants (overall impression)
1.
1.
Excellent
Good
Fair
Poor
2.
2.
Excellent
Good
Fair
Poor
3.
3.
Excellent
Good
Fair
Poor
4.
4.
Excellent
Good
Fair
Poor
5.
5.
Excellent
Good
Fair
Poor
Comments:
Did you enjoy the destinations?
Yes
No
Would you return?
Yes
No
Please comment:
Do you consider this tour good value for your money?
Yes
No
What did you enjoy most about your tour?
Overall comments on your tour and its planning:
How would you rate the effectiveness of the tour documents (binder or folder) provided to you by our office?
Excellent
Good
Fair
Comments:
What changes, if any, would you make?
Do you currently travel with an electronic device, such as a Smartphone or tablet?
Yes
No
Would you consider or prefer travelling with the tour documents provided by Ellison Travel and Tours on your own electronic device, i.e. Smartphone
Yes
No
Comments:
Would you use Ellison Travel & Tours for future travel arrangements?
Yes
No
Do you have any future travel plans?
Yes
No
If yes, where and when?
May we use your comments for marketing purposes?
Yes
No
If a tour manager accompanied your group, based on the information provided to you in the document “What is the role of your Tour Manager”, did the to
Yes
No
